Shipping & Returns

Thank you for your order! As soon as your payment is confirmed, you’ll receive an order confirmation email with all the details. We lovingly prepare and pack each crystal with care, and your order will be processed within 3–7 working days. Please see the estimated delivery times below. Once it’s on its way, you’ll get a dispatch email with tracking info so you can follow your crystal’s journey to you! 
A Little Extra Love for Jewelry Orders:
Since our crystal jewelry is handcrafted just for you, these pieces may take a bit longer to create. We appreciate your patience, it’s worth the wait!

Thank you for supporting our small business and trusting us with your crystal journey. If you have any questions, just reach out, we’re happy to help!

Shipping Times

Hong Kong SAR (Local)

Shipping Service Delivery Time Price
FREE Standard Shipping (Excludes Outlying Islands & Remote Areas) 2 - 4 Working Days Free for Orders Over $800 HKD
Standard Shipping 2 - 4 Working Days $30HKD

Important Shipping Note:
Once your parcel has been dispatched, any request to change the shipping address or redirect the package to a new location will incur an additional fee charged by SF Express upon delivery. This fee is beyond our control. To avoid extra costs or delays, please double-check that your shipping details and contact information are accurate before submitting your order. Thank you for your understanding!

International Shipping 

Asia Pacific

Shipping Service Delivery Time Price
FREE Standard Shipping 7 - 14 Working Days Free for Orders Over $200 USD
Standard Shipping 7 - 14 Working Days $12 USD


United Kingdom

Shipping Service Delivery Time Price
FREE Standard Shipping 7 - 14 Working Days Free for Orders Over £300
Standard Shipping 7 - 14 Working Days £21.99

 

Europe

Shipping Service Delivery Time Price
FREE Standard Shipping 7 - 14 Working Days Free for Orders Over €350
Standard Shipping 7 - 14 Working Days €24.99

 

United States

Shipping Service Delivery Time Price
Standard Delivery 7 - 9 Working Days $45.00USD
UPS Worldwide Saver 2 - 3 Working Days $80.00USD


Australia, New Zealand 

Shipping Service Delivery Time Price
FREE Standard Shipping 7 - 14 Working Days Free for Orders Over $60AUD
Standard Shipping 7 - 14 Working Days $40.00AUD


Returns

At Nakiki Crystals, we carefully hand-select and showcase each crystal with detailed photos and videos so you can fall in love before you buy. Because of this, all sales are final—we don’t offer returns or refunds, so please take a moment to admire your crystal from every angle before purchasing!

Embracing Natural Beauty - Crystals are Earth’s treasures, and like all natural wonders, they carry unique marks of their journey. Hand-cutting and polishing may leave tiny dents, chips, or scratches—but these quirks don’t dim their magic! In fact, many believe imperfections add to a crystal’s energy and story. We invite you to welcome your new crystal companion exactly as it is, flaws and all.

Shipping Mishaps? We’ve Got You!
While we pack every order with love (and lots of cushioning!), if your crystal arrives damaged, just snap a photo and email us at info@nakikicrystals.com within 3 days of delivery. We’ll make it right!