Privacy Policy

Privacy Policy for Nakiki Crystals

Last Updated: 19 May 2025

Welcome to Nakiki Crystals ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website nakikicrystals.com or make a purchase from our online shop.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address (e.g., for order confirmations, newsletters)

  • Shipping/billing address

  • Phone number (for order updates)

  • Payment details (processed securely via third-party payment gateways; we do not store full credit card information)

Non-Personal Information

  • Browser type, IP address, device information

  • Cookies and tracking data (for analytics and site functionality)

2. How We Use Your Information

We use your data for:

  • Processing and fulfilling orders

  • Communicating with you (e.g., order updates, customer support)

  • Improving our website and services

  • Sending marketing emails (if you opt-in; you may unsubscribe anytime)

  • Complying with legal obligations

3. Data Sharing & Disclosure

We do not sell your personal information. However, we may share data with:

  • Payment processors (e.g., Stripe, PayPal) to complete transactions

  • Shipping carriers (e.g., DHL, FedEx) for order delivery

  • Legal authorities if required by law

4. Data Security

We implement industry-standard security measures (e.g., SSL encryption) to protect your data. However, no online method is 100% secure—please use strong passwords and notify us of any breaches.

5. Cookies & Tracking Technologies

We use cookies to:

  • Enhance user experience

  • Analyze website traffic (e.g., Google Analytics)

  • Remember cart items

You can disable cookies via browser settings, but some site features may not function properly.

6. Your Rights (Hong Kong PDPO Compliance)

Under Hong Kong’s Personal Data (Privacy) Ordinance (PDPO), you may:

  • Request access to or correction of your data

  • Opt-out of marketing communications

  • Request deletion of your data (unless retention is legally required)

To exercise these rights, contact us at info@nakikicrystals.com.

7. Third-Party Links

Our website may link to external sites (e.g., social media). We are not responsible for their privacy practices—review their policies separately.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect their data.

9. Changes to This Policy

We may update this Privacy Policy periodically. Check this page for the latest version.

10. Contact Us

For questions or requests regarding your privacy, email us at:
Email: info@nakikicrystals.com
Business Location: Hong Kong